Spin Casino Review
- Great New Casino
- Fast Withdrawals
- 24/7 Support
- Simple Design and Nav
- Quite Limited Game Selection
- Limited Deposit Methods
Spin Casino, previously Spin Palace, was launched in 2019 and is owned and operated by The Palace Group. In keeping with any top online casino, it features an awesome selection of online slots and table games. These are nicely complemented by a live casino suite. However, being able to offer players an excellent range of games is one thing. But to really compete against some of the most outstanding casinos, an operator must be able to offer the complete package, whether it's operating in the UK or Canada. This includes a well-designed website that works flawlessly on a mobile device, plenty of banking options, a solid customer service suite, and a worthwhile casino bonus. With this in mind, we'll now evaluate Spin Casino to see how its overall gaming package compares to other leading casino operators. We begin by assessing design and UX
Spin Casino Website Design
OK, so we harp on about site design in pretty much all of our online casino reviews, and for good reason. It's massively important, not just for the casinos but for the players themselves. A web-based casino that features a great online platform that's easy on the eye and easy to navigate is going to have a clear advantage over casinos that inflict on their players buggy, badly designed platforms. Would you visit a high-street shop with cracked windows or a broken sign? Nope, of course you wouldn't. And so it goes with websites. To attract and retain players, a casino site should obviously look the part. What's more, given the gambling industry's obsession with gaming on the go, this should be the case on a desktop, tablet or mobile device. So how does Spin Casino look on desktops?
Spin Casino on Desktops
Well, things start promisingly enough. The desktop version of Spin Casino comprises a full-screen layout. The old white, navy blue and teal color scheme has been replaced with white, purple, and red tones which look pleasant. As is typical of most casino platforms, a large slider header dominates above the fold. On the home page, it's populated by a colorful rendering of a Las Vegas nightscape. This serves as an effective backdrop for the welcome bonus. Multiple Spin Casino login and registration buttons have also been included which is slightly annoying - perhaps they want you to sign up?
On the internal pages, Las Vegas is replaced by various characters plucked from Microgaming's acclaimed slots. In the actual lobby, the thumbnails are organized into six well-spaced columns that collapse into three or four columns on mobiles, depending on the specific device. It would have been nice if they'd included the payout percentage for each one but what the hey.
Spin Casino on Mobile
Unsurprisingly, the Spin Casino platform is totally responsive - branding is retained as is the main promotional header. Everything looks just as polished as the desktop platform. Handy, if you're looking to attract tablet or mobile gaming freaks.
UX - Spin Casino
Spin Casino makes use of two navigation menus. The main menu forms part of the deposit bonus slider with most of the links repeated in the mobile pop-out menu. At the top of the front page are four-starred links pointing to the e-sports, sports, and live sections offered by Spins Casino.
The actual casino games can be grouped according to type with search functionality also provided for players looking for specific titles. The latter is always a welcome feature for the simple fact that it makes for easier game browsing.
So as far as design and usability goes, we couldn't really fault the Spin Casino website. It's logically structured, looks polished, and operated without issue across all devices we tested. So how about game variety?
It would be fair to say that any online casino that wants to make it big should offer casino games from plenty of software providers. Unfortunately, Spin Casino Canada falls short here. Its portfolio is limited to Microgaming and Evolution - great if you're a fan of these leading developers. But if you're looking for variety when it comes to game options you may have to look elsewhere. With that being said, Microgaming has a track record for creating superb casino games. This is especially true in respect of slot game titles.
Spin Casino - Slot Games
Spin Casino offers more than 400 online casino slots Although they’re from just a single developer (Microgaming), plenty of big titles have been made available. Some of the best include Avalon, Thunderstruck I and II, Book of Oz, Immortal Romance, Book of Ox, and Lucky Leprechaun.
In addition to standard games, Spin Casino has also included jackpot slots from Microgaming such as the celebrated Mega Moolah - to date, the most lucrative progressive jackpots of all time. This is joined by other progressive jackpots by Microgaming including Fruit Fiesta, Lotsaloot, Major Millions and Wow Pot...Wow Pot? (us neither).
Here's a summary of the slots currently available:
- Amazing Aztecs
- Book of Atem
- Book of Oz
- Break da Bank Again
- Cash of Kingdoms
- Ivory Citadel
- Jungle Jim
- Mega Moolah
- Thunderstruck 1
- Thunderstruck 2
Spin Casino - Table Games
Also populating the Spin Casino lobby is a superb collection of classic casino games developed by Microgaming, most of which are made up of roulette and blackjack variants. Some of these are as follows:
- European Roulette
- French Roulette
- Multi-Wheel Roulette
- Premier Roulette
- Sapphire Roulette
- European Blackjack
- Classic Blackjack Gold
- Vegas Strip Blackjack
- High Street European Blackjack
- European Blackjack Gold Series
Additional Casino Games
- 3 Card Poker
- Card Climber
- Red Dog
These games don't match the excitement of live play. But they offer a great introduction for noobs looking to familiarise themselves with the rules. In fact, if you fall under this classification, we'd highly recommend that you restrict your play to these games before trying your hand against real gamers. That way, you'll be able to protect your bankroll! Thus, we're always happy to see computer-based games like these included in casino lobbies.
Spin Casino - Video Poker
Accompanying the above games is an above-par video poker section. These games aren't quite as popular as they once were, but, they still attract a solid online following. And fans of video poker games should be pretty satisfied with the titles currently available. Spin Casino features some of the following games:
- Aces and Eights Poker
- All Aces Poker
- Deuces Wild Poker
- Double Double Bonus Poker
- Tens or Better Poker
Spin Casino Live Dealer Games
Spin Casino’s live dealer games are powered by Evolution Gaming – as gamblers will tell you, Evolution Gaming is an outstanding live specialist that's become one of the most acclaimed providers in the industry. As a result, you should be able to enjoy super-smooth HD streaming during game-play, live chat and detailed in-game statistics. This is of course provided that you've got a reliable connection. These days, most of the best live environments work perfectly fine with 4G. So long as you're not underground, you should be able to blow your bankroll from almost any location! Indeed, we couldn't find any fault with regards to connectivity, although there were a few lags here and there using the aforementioned service.
All games are overseen by professional croupiers. These people have been specifically trained to work the tables, of which there are plenty. You'll be hard-pushed to find a minimum stake of less than CA$5, though. Live dealer casino games include:
Real Dealer Roulette
- Live Roulette
- Live Blackjack
- Deal or No Deal Live
- Monopoly Live
Live Casino Hold’em
- Live Baccarat
- Live Ultimate Texas Holden
- Live Dream Catcher
- Free Bet Blackjack
- Side Bet City
In addition to the online casino, Spin Casino includes a sportsbook and mobile sports sections - ideal for Canada players who tire of playing online slots. Without going into these too much here (this is after all a review for people looking for the best online casinos) it's possible to bet on a variety of sports such as soccer, ice hockey, tennis, volleyball, and handball.
Spin Casino - Promotions
For players in Canada, Spin Casino offers a seemingly generous deposit bonus deal. At the time of writing, it comprises a CA$1000 that's spread over a new players first three deposits. These three deposits are structured like so:
- 1st Deposit Bonus - 100% Match up to CA$400
- 2nd Deposit Bonus - 100% Match up to CA$300
- 3rd Deposit Bonus - 100% Match up to CA$300
To claim the CA$1 000 deposit bonus, new players have seven days to claim their 'prize' from the moment they opened a Spin Casino account. This is then credited to their account once a minimum 1st deposit of CA$10 is made. As far as welcome bonus offers go, this deal seems OK at first glance. After all, any incentive that includes CA$1 000 is going to attract attention. It's a shame then that the Spin Casino match bonus is beset by a lofty play-through rate of x70. And there are no free spins to speak of either. No free spins? So how about the other Spin Casino bonuses and promotions? Uh, there aren't any.
Spin Casino - VIP/Loyalty Schemes
To compensate for a discernable lack of promotional variety, Spin Casino Canada does at least operate a VIP program. It's an exclusive loyalty club that awards points every time you play. These can then be redeemed for ‘free’ casino credits. There are six levels: bronze, silver, gold, platinum, and prive. Progression will depend on the amount of money you’re willing to spend on a casino spin or a roll of the dice etc.
Obviously, the more you play, the further you’ll progress. Casino slot games, parlor games, and American roulette contribute 100% towards the loyalty point system. Table poker, roulette, Red Dog and Sic Bo contribute 50% while all games of video poker and blackjack contribute 10%. Classic Blackjack, Aces Video, and Power Poker games offer 2% rates.
Currently, 5000 loyalty points are worth CA$10. However, to earn those 5000 loyalty points you’ve got to spend CA$1000. Happily, you'll be rewarded with 2500 points (CA$5) once registered.....
Sorry, but we’re struggling to see the value here. To put this point rate in perspective, in order to qualify for the platinum level, players are expected to accumulate 75,000 points. Needless to say, this is going to require sustained, extravagant spending and a very, very large budget. We should also make mention of the fact that all loyalty/bonus points must be redeemed within 90 days of acquisition. Can we move on...pleeease.
Spin Casino Customer Support
So how does the online casino operator formerly known as Spin Palace address questions and complaints? Well, its customer support suite is above par, judging by the communication options available. A basic FAQ section awaits existing and new players which cover standard issues relating to account registrations and log-ins, processing times, deposits/withdrawals, wagering requirements, and uninspiring loyalty club programs (kidding).
Presently, the Spin Casino Canada FAQ page doesn't offer resolutions to more elaborate problems which is a shame. But presumably, that's why they've included multiple contact options for players based in Canada. So those with more pressing queries not covered by the FAQ section can get in touch through live chat. Registered players also have access to telephone support number and an email address. Happily, customer service is available on a 24 7 basis which is a bonus.
For depositing Canada-based players, Spin Casino includes a raft of standard payment methods. These include VISA, MasterCard, and Maestro. As well as debit and credit card options, popular online transactions services have been thrown in such as Neteller, Skrill, PaySafe Card, Eco Payz, and Entropay.
As far as banking T&Cs go, withdrawals with web wallets can take from 2 to 24 hours. For credit/debit card payments its 1 – 5 working days while bank account transfers are usually processed in 1 to 2 working days.
Is Spin Casino Canada Safe?
Like all established and trusted online casinos, Spin Palace Casino..sorry Spin Casino is licensed by a recognized regulatory body - in this case, the Kahnawake Gaming Commission. While not quite as well known as the UK Gambling Commission, the KGC is a highly respected authority in its own right and is well-known throughout Canada. Presently, the commission licenses around 100 online casino sites and works with a number of testing agencies including eCogra. So that's a good starting point, especially in respect of eCogra which regularly tests games to ensure that they're fair on players. Spin Casino's games are of course developed by Microgaming which, as we've said is a highly trusted software provider. So this should provide a little extra peace of mind.
And like its Spin Palace predecessor, Spin Casino is secured with SSL encryption. This means that your personal and financial information is locked down during transmission. So yes, Spin Casino is about as safe as any online casino. But what about responsible gaming?
Casino Player Safety
According to the website, Spin Casino Canada supports ‘Responsible Gambling’. Despite pledging allegiance to a contradiction in terms, it’s certainly encouraging that a robust verification policy has been put in place. Detailed information is also included offering advice to casino gamers on how to play responsibly. ‘Take a break’,’ session reminders’, and ‘self-exclusion’ options have been made available as well.
Spin Casino Review- Putting it All Together
That brings us to the end of our latest casino review. Here's a summary of our findings.
Spin Casino - Design and UX
Spin Casino's previous incarnation, Spin Palace boasted a highly-polished, intuitive front-end. And nothing much has changed. Apart from a few minor tweaks here and there, the Spin Casino site looks fine and is easy to navigate. The same can be said of the mobile casino platform too, with the Spin Casino website operating flawlessly on desktops, tablets, and mobiles.
There's not a great deal wrong with Spin Casino as far as the actual casino games go either. Sure, you're going to be stuck with titles from just one software provider. But there are 400 slots to choose from. Table games are also well-covered with numerous variants of blackjack and roulette ready to play. These are supported by one of the most outstanding live dealer suites in the industry - casinos that partner with Evolution usually go down very well with players.
Spin Casino Promotions and Bonus Offers
Sadly, Spin Online Casino doesn't score all that well in the bonus deals department. Admittedly, the CA$1 000 welcome bonus is something of an attention-getter. But so too are the harsh wagering stipulations. They really take the sheen off what would otherwise be a pretty good deal.
And where are the free spins? Surely you've got to include free spins as part of any sign-up bonus offer? Otherwise, your welcome incentive runs the risk of coming across as being one-dimensional.
Spin Casino Loyalty Program
Spin Casino's loyalty program also leaves a lot to be desired. In order to collect enough points to get CA$10 credit you’ve got to spend one thousand dollars– that's one hell of a lot of spins - not much of a reward at all in our book.
Spin Casino - Customer Support
Spin Casino does OK with regards to customer support but we could have done with a more comprehensive FAQ section. It sure helps that live chat, email, and telephone help is available 24 7. We'll leave it for you to decide if the service is as 'attentive' as they say it is.
Spin Casino - Cashier Options/Payment Methods
When it comes to making a casino deposit online, Spin Casino makes things easy for players by including plenty of options. As well as traditional VISA and credit card options, customers have access to online transaction services and virtual wallet platforms. We, therefore, have no complaints in this area.
Player Safety/Responsible Gaming
Player safety isn't really much of a problem either. As with all good online casinos, the Spin Palace site features SSL encryption and is licensed by a recognized gambling authority. It's good to see that self-exclusion and 'take a break' options have been put in place.
Spin Casino Online - Pros and Cons
- Plenty of Gaming Options - 400 Slots
- Progressive Jackpot Slots Available
- Generous Match Bonus (at first glance)
- Plenty of Classic Casino Games
- Live Dealer Suite from Evolution
- Fully Responsive Mobile Casino
- 24 7 Customer Support
- Intuitive UX, Good Design
- Numerous Casino Deposit Options
- Only Two Game Providers - Microgaming, Evolution
- Spin Palace VIP Package Underwhelming
- Welcome Bonus Beset by High Wagering
- Free Spins Not included with Welcome Bonus
- Lack of Bonus Variety
To finally conclude our review then, it seems that the Spin Casino website still has plenty going for it. This is despite some glaring deficiencies in respect of the welcome bonus, the lack of free spins, and a very ordinary VIP scheme. Our advice would be to ignore the match bonus, disregard the loyalty point system out of hand and focus on the slots, classic casino games, and live dealer platform. Not one of the worse gaming experiences we've ever had. But certainly not the best.