Other factors to help you choose the right casino
PAYMENT OPTIONS
With the overflowing choice of casinos, comes the multitude of payment methods.
The world now has many more options than the classic VISA or MasterCard payment options. Different regions and changing player habits require new and innovative solutions. As such, we have also reviewed online casinos that offer popular banking options for Canadians, such as Interac, iDebit and also Instadebit.
We like to see region-specific and newer online payment providers allowing for quick and easy depositing.
With this information, you can pick the best solution for you.
CUSTOMER CARE
Once in a while, we all need a helping hand. That’s why great casino customer care is key to success, not just in the gaming world.
We put a big emphasis on contact methods, availability and response times. We also like the comprehensive casino FAQ section to help us out. Our personal favourite is a Live Chat function.
LICENSING
All the casinos we review for Canadians are real money casinos and licensed. Online casinos who hold a casino operator licence are highly regulated, which means the business and people who are providing the gambling, are kept in check. SO, if you are playing on one of our recommended sites in Canada, you can rest assured that you’ll have a safe, fair and trouble-free gaming experience.
We place great importance on casino licenses, as we believe you should have a safe, fair and trouble-free gaming experience.
SOFTWARE
Online casino software is the backbone of any Canadian online casino. It’s an industry dominated by big-brands, some of which have practically become household names. The likes of Netent, Microgaming and Evolution Gaming are prime examples, having forged considerable reputations in a relatively short space of time and are respected throughout the industry.
But there are plenty of smaller outfits that are no less innovative and are able to offer exciting online casino games. We cover them all, large and small. Needless to say, all are certified and regulated.
VIP SCHEMES
VIP packages relate more closely to player experience than they do reputability. We recognise that there are plenty of quality online casinos without any sort of reward package for high-rollers. However, it’s often a good sign when an operator takes the time to reward its loyal customers.
VIP schemes differ between casinos and the networks upon which they run. In some cases, the ‘perks’ and ‘incentives’ are pretty miserly and don’t actually constitute any sort of benefit to the player whatsoever.
Additionally, some casinos often use ambiguous or nonsensical wording to disguise decidedly hum-drum VIP offerings. ‘Dedicated’ account management and ‘Exclusive email support’ are respective examples.
We, therefore, pay close attention to casinos that offer VIP packages and try getting the low-down on precisely what high-depositing players are entitled to. There are plenty of excellent packages available. We’ll help you find them!
SECURITY
There are key security factors we look at when reviewing a casino. Personal and data security.
We look at the casinos’ Know Your Customer (KYC) processes, deposit limits, cool-off periods, self-exclusion options. These limits offer you protection and show responsible gambling processes are in place, it’s a good indicator of a trustworthy casino.
We also ensure casinos comply with the Payment Card Industry Data Security Standard (PCI DSS) and the General Data Protection Regulation.
PCI DSS applies to every merchant that stores, processes or transmits cardholder data. This guarantees safe payment and certifies your card information is secure.
While GDPR is a data protection law that extends the data rights of individuals and demands that organisations manage data appropriately. No data sharing or selling means no scam and no spam.
Both carry hefty fines and penalties for non-compliance. And with those key measures in place, you can be comfortable sharing your personal and payment information.