21.com is an online casino site that is owned and operated by PressEnter (formerly BetPoint Group LTD) and was officially launched in August 2018 Originally aimed at the UK and Scandinavian markets, the site recently brought their software catalogue over to the Canadian market. In the following review, we will be going through their game and software offerings to see if this site is worth your attention.
Despite it being relatively young compared to most other large online casino sites, 21.com has built up a sizable roster of online games thanks to its backing of the PressEnter group, which also includes other online casinos like JustSpin and NitroCasino. Most casino game demands are covered for and the platform is licensed in both Malta and Curacao.
Its bright and vibrant color palette is used to great effect in the overall design of the site, which is laid out well and easy to navigate. We were particularly impressed with how well the designers were able to match the user experience on mobile with that of desktop.
There are various different tools that may be activated on an account in order to safeguard the gamer. This includes the likes of deposit restrictions, timeout periods and self-exclusion regulations. You may also discover a section that offers guidance on what to do if you feel you may have a problem with gambling and a number of other services you can consult to help with your requirements in that regard.
21.com's headlining bonus is their C$1,000 + 1,000 Free Spins welcome bonus that can be claimed by new players on their first deposits. As the name suggests, the bonus has a couple of layers to it on the surface - but once we look into the fine print, we find that it is quite a bit more complex.
The perks of the bonus are as follows:
Your first deposit matches 100% up to C$100 and gives you 1000 free spins for their Vampires vs. Wolves slot game;
Your second deposit matches 25% up to C$500;
Your third deposit matches 50% up to C$300; and
Your fourth deposit matches 100% up to C$100.
Spreading out the bonus to four deposits is quite useful for most players; however, the actual deposit match limits do leave a bit to be desired. And this is before we consider the additional tricks in the fine print - namely, a whopping 35x wagering requirement that you must complete in 21 days if you want to cash the bonus out (assuming you even have any winnings left over after having spent so much).
While the bonus is still very much appreciated, it isn’t the most generous we have found.
The majority of the 21.com Casino's VIP program may be described as being somewhat average. The VIP Club provides its members with the following perks:
A personal VIP account manager who is available around the clock for any questions or concerns
A more rapid pace of withdrawals
Unique and individualized promotional opportunities
based on the activities and gameplay of the user, which is monitored and approved by their VIP staff. The players who have shown the most commitment and consistency will each receive a unique invitation to join the club.
What games does 21.com casino have?
Despite having a name that references blackjack, table games are not a strong suit at 21.com, with less than a hundred table game titles available. Of course, such a selection is nothing to scoff at, considering that it does cover all of the typical bases with blackjack, roulette, poker, and baccarat.
The slot game selection on the site numbers a bit over 1,000 titles, which is a bit on the low side when compared to some larger casinos. But the operator has gone for the approach of quality over quantity, and it shows - you definitely won't be finding bland or outdated slot games here. From Book of Dead to Wild Seas, all of the titles featured here are curated by the operator so players can expect to hop into a game at random and still be satisfied.
One area that we do find 21.com a bit lacking is in the kinds of games that they offer. While their online slots and table games are up to par with some of the best in the business, we would have liked to see the site offer some live casino or jackpot games.
What game providers does 21.com have?
Betsoft, Elk Studios, Microgaming, Play'n GO, Pragmatic Play, and Quickspin number among the list of game providers at 21.com. With names like these, one should be able to get an idea as to the standard of quality that the operator demands for their game selection and in turn, the gaming experience that they want to give to their players.
What payment methods can I use?
For players in Canada, the main payment methods available to you at 21.com casino for deposits and withdrawals are Interac, iDebit, Instadebit, Neteller, MasterCard, Visa, Paysafecard and Zimpler.
What is customer support like on 21.com?
The customer support on 21.com casino is mainly handled through a live chat service that is available 24 hours a day, 7 days a week, although the site does have an email line that is used to handle communications for more involved concerns like disputes.
From our tests of their customer support, the live chat support on 21.com casino presented themselves as professional and capable. Their response time was very quick and our test concerns were resolved well.
Support Options
Email
support@21.com
Phone number
Not available
Live Chat
Available
Our final thoughts
Quality definitely trumps quantity here at 21.com. With a relatively small but focused set of curated slot and table games, the casino provides a very tightly-knit gaming experience that guarantees fun even if you've never tried their game selection.
That being said, curation could only get you so far, and the lack of live casino games is a very obvious void in what would have otherwise been an excellent one-stop gambling shop.
FAQs
Is 21.com casino legit?
With up to date licenses from both Malta and Curaçao, 21.com is as legit as one of the largest online casinos in the world.
Does 21.com casino have a rewards program?
21.com casino does not have a rewards program.
What welcome bonus do I get at 21.com casino?
The welcome bonus 21.com casino is a deposit match bonus that lets you get up to C$1000 over four deposits, in addition to 1,000 spins on their Vampires vs. Wolves slot game.
How do I withdraw my money at 21.com casino?
To withdraw your money at 21.com casino, you need to initiate a withdrawal through your casino account page. This will take you to the withdrawal screen where you can set your withdrawal amount and method.
How long is the withdrawal time at 21.com casino?
The withdrawal time at 21.com casino varies depending on your chosen withdrawal method. Bank transfers—the slowest method by far—will typically take up to 5 business days to complete.
Which payment options are there at 21.com casino?
The payment options available at 21.com casino include MasterCard, Visa, Neteller, Skrill, Paysafecard and Zimpler.
What is the minimum deposit at 21.com casino?
The minimum deposit at 21.com casino is C$25.
Can I play at 21.com casino in Canada?
Yes, you can play at 21.com casino in Canada, as it is one of the select regions being served by the online casino.
What are the best games at 21.com casino?
The best games you can play at 21.com casino include Ark of Mystery, Book of Dead, and Vampires vs. Wolves. With a continuously-evolving catalogue of fresh releases, you won't ever run out of great new games to play.
Does 21.com casino have an app?
The 21.com casino site does not have a standalone mobile app. However, the website has been designed to be just as usable on smartphones and tablet as it would be on a regular computer.
